Shipping policy

Last updated: 15 August 2026

This policy explains how Australian Bed Slats processes, charges for and delivers online orders.

SHIPPING LOCATIONS

Our online checkout is currently configured for delivery within Australia only.

If you require delivery outside Australia, please contact us before ordering. International delivery is not currently available through our standard online checkout.

SHIPPING CHARGES

Our current standard shipping charges are:

• Bed slats: $11 standard delivery.
• Adjustable bed legs and accessories: $8 standard delivery.

Shopify calculates shipping according to the types of products in the order. When a cart contains products from more than one shipping group, such as bed slats together with legs or accessories, the delivery charges may be combined. The total shipping charge will be displayed at checkout before payment.

Long, bulky, custom-cut, special-order, trade and wholesale products may require a different freight charge. Any applicable charge will be displayed at checkout or quoted and agreed with the customer before the order is fulfilled.

SHIPPING COSTS AT CHECKOUT

The shipping amount displayed at checkout is based on the products in the cart and the delivery address provided.

If a shipping option is unavailable or appears incorrect for a long, bulky or unusual order, please contact us before completing the purchase so we can confirm the freight charge.

ORDER PROCESSING

We aim to pack and dispatch stocked products within one to three business days after payment has been confirmed.

Orders placed on weekends or public holidays are processed from the next business day.

Custom, cut, backordered, trade or special-order products may require additional preparation time. Where applicable, an estimated lead time will be shown on the product page, included in a quote or communicated after the order is received.

If an unexpected delay affects your order, we will make reasonable efforts to contact you.

DELIVERY TIMES

Delivery time depends on the destination, product size and carrier.

Any delivery estimate provided at checkout, in an order update or by the carrier is an estimate only. Regional and remote locations may take longer, and delays can occur because of weather, high parcel volumes, carrier disruptions or other circumstances outside our reasonable control.

These statements do not limit any rights you may have under the Australian Consumer Law.

CARRIERS AND TRACKING

We may use Australia Post or another suitable delivery provider depending on the size, length, weight and destination of the order.

Tracking information will be supplied when it is available. Tracking may take some time to become active after the carrier receives the parcel.

Some long or bulky products may not be suitable for delivery to a PO box or parcel locker. If this affects your order, we will contact you to arrange a suitable delivery address.

MULTIPLE PARCELS

An order may be delivered in more than one parcel when products differ significantly in size or come from different shipping groups.

Separate parcels may arrive on different days and may have separate tracking details.

DELIVERY ADDRESS

Customers are responsible for entering a complete and accurate delivery address at checkout.

Please contact us as soon as possible if an address needs to be changed. We will make reasonable efforts to update the address, but changes may not be possible after an order has been packed or dispatched.

Additional delivery, redirection or return-to-sender charges caused by an incomplete or incorrect address may be payable by the customer.

DELIVERY ATTEMPTS AND RETURNED PARCELS

If a parcel cannot be delivered, the carrier may leave instructions for collection or attempt redelivery.

If an order is returned to us because it was not collected, the address was incorrect or delivery could not be completed for reasons outside our control, we will contact the customer. Additional postage may be required before the order is sent again.

DELIVERY DAMAGE

Please inspect your order shortly after delivery.

If a product or its packaging arrives damaged, contact us as soon as possible, preferably within 48 hours. Please provide your order number and clear photographs of the product, packaging and shipping label so we can investigate.

Contacting us outside this preferred period does not remove any rights you may have under the Australian Consumer Law.

LOST OR DELAYED ORDERS

If tracking has not updated or an order has not arrived within the carrier’s estimated timeframe, please contact us.

We may need to open an investigation with the delivery provider before confirming that a parcel is lost. We will work with the customer and carrier to determine the appropriate next step.

Nothing in this section limits any remedy available under the Australian Consumer Law.

ORDER CHANGES AND CANCELLATIONS

Please contact us immediately if you need to change or cancel an order.

If an order has not been packed or dispatched, we will make reasonable efforts to amend or cancel it. Once an order has been dispatched, it will generally need to be handled in accordance with our Returns, Refunds and Consumer Guarantees Policy.

TRADE, WHOLESALE AND CUSTOM FREIGHT

Trade, wholesale, bulk, custom-cut and unusually long orders may require an individual freight quote.

The freight charge, expected dispatch timeframe and any special delivery conditions will be included in the quote or confirmed before the order is processed.

CONTACTING US

If you have questions about delivery, a bulky order or the shipping amount shown at checkout, please contact us through the contact details or enquiry form on the Australian Bed Slats website before placing your order.