Refund policy

Last updated: 15 August 2026

At Australian Bed Slats, we want you to receive the correct product and be satisfied with your purchase. This policy explains returns, exchanges, refunds and your rights under the Australian Consumer Law.

AUSTRALIAN CONSUMER LAW

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product is faulty, damaged, unsafe, significantly different from its description or otherwise fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

PLEASE MEASURE BEFORE ORDERING

Bed slats are available in different lengths, widths, thicknesses and shapes. Customers are responsible for checking their required measurements before ordering.

Please measure the existing slat rather than relying only on the mattress or bed-frame size. For curved slats, please also check whether the required width is 53mm or 63mm.

If you are unsure, please contact us before ordering. We will be happy to help you identify the most suitable product.

Ordering an incorrect size or type is considered a change-of-mind return unless the product supplied differs from what was ordered.

CHANGE-OF-MIND RETURNS

We accept change-of-mind returns when:

• You contact us within 14 days of receiving the order.
• The product is unused, uninstalled, unaltered and in resalable condition.
• The product is returned with its original packaging where reasonably possible.
• You provide your order number or another acceptable proof of purchase.

For change-of-mind returns, the customer is responsible for return postage. Original delivery charges are not refundable.

If an exchange is requested because an incorrect size was ordered, the customer is responsible for the return postage and delivery cost of the replacement product.

Please contact us before returning anything. Products returned without approval may experience processing delays.

CUSTOM, CUT OR SPECIAL-ORDER PRODUCTS

Products cut, altered, manufactured or specially ordered to a customer’s requested measurements cannot be returned for change of mind or incorrect measurement.

This restriction does not apply when the product is faulty, damaged, incorrectly supplied or otherwise covered by the Australian Consumer Law.

FAULTY, DAMAGED OR INCORRECT PRODUCTS

If your order arrives faulty, damaged or different from what you ordered, please contact us as soon as possible through the contact details or enquiry form on our website.

Please provide:

• Your name and order number.
• A description of the problem.
• Clear photographs showing the product and any damage.
• Photographs of the packaging if the item was damaged during delivery.

We may need to inspect or assess the product before confirming the appropriate remedy.

When a product does not meet a consumer guarantee, we will provide the remedy required by the Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.

Australian Bed Slats will cover reasonable return-delivery costs when a product is confirmed to be faulty, damaged, incorrectly supplied or otherwise eligible for a remedy under the Australian Consumer Law.

DELIVERY DAMAGE

Please inspect your order shortly after delivery. If you notice damage, contact us as soon as possible, preferably within 48 hours, so we can investigate it with the delivery provider.

Contacting us outside this preferred period does not remove any rights you may have under the Australian Consumer Law.

CANCELLATIONS

Please contact us immediately if you need to cancel or change an order.

If the order has not been packed or dispatched, we will make reasonable efforts to cancel or amend it.

If the order has already been dispatched, it will generally need to be handled as a return. Custom, cut or special-order products might not be cancellable once production or preparation has started.

RETURN CONDITION

Customers are responsible for packing returned products securely.

We may decline a change-of-mind return if the product has been installed, used, cut, drilled, altered, damaged after delivery or returned in a condition that prevents resale.

These conditions do not limit your rights when a product fails to meet a consumer guarantee.

REFUND PROCESSING

Approved refunds will be returned to the original payment method.

We aim to process approved refunds within five business days after receiving and assessing the returned product. Your bank or payment provider may require additional time for the funds to appear in your account.

CONTACTING US

To request a return, report a problem or ask for help selecting the correct product, please use the contact details or enquiry form on the Australian Bed Slats website.

Please do not return products until you have contacted us and received return instructions.